New York (Reuters) - A democratic Senator in USA will push a LEGISLATION to make companies inform their callers that their call will be transfered overseas and charge fees with this transfered calls.
"This bill will not only serve to maintain call center jobs currently in the United States, but also provide a reason for companies that have already outsourced jobs to bring them back," Senator Charles Schumer said in statement. (statement from a yahoo article )
The companies are also required to report at the Federal Trade Commission to certify that they are doing the bill and if not pay the penalties.
Schumer's bill would also impose a $0.25 excise tax on any customer service call placed inside the United States which is transferred to an agent in a foreign location. The fee would be assessed on the company that transferred the call.
Schumer said the most popular countries for outsourcing of U.S. call centers included India, Indonesia, Ireland, the Philippines and South Africa, places where workers generally receive lower wages and work longer hours than their U.S. counterparts.
Article from Yahoo
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